Refund policy

Shacke Return & Refund Policy

At Shacke, we take pride in the quality of our products and want you to shop with confidence.

Returns
We accept returns within 30 days of delivery for unused items in their original condition and packaging.

Return Shipping Costs
Customers are responsible for all return shipping costs. Original shipping fees (if any) are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We will provide a replacement or refund at no additional cost.
You can submit a request here: https://shacke.com/pages/connect-with-shacke

Non-Returnable Items
Items that have been used, altered, or are not in original condition may not be eligible for a refund.

How to Start a Return
To initiate a return, please submit a request through our contact page:
https://shacke.com/pages/connect-with-shacke

Select the appropriate category and include your order number and reason for return. Return instructions will be provided upon approval.