Shipping policy

Free Shipping on U.S. Orders Only
We offer free standard shipping on all orders shipped within the United States before tax. This promotion applies to domestic U.S. shipping addresses only. Customers outside the United States must pay the full shipping cost for any shipping method selected.

Order Processing Time
Please allow 3–5 business days for order processing before shipment. Orders are not processed or shipped on weekends or holidays.

During new product launches, holidays, or sale events, processing may take 5–7 business days.

Delivery Time
Once shipped, delivery typically takes 5–10 business days via USPS. If there are postal delays, delivery may take an additional 7–10 business days. Postal delays are outside of our control.

Tracking Your Order
Once your order has been processed and shipped, you will receive an email confirmation with your tracking number. Please allow 24–48 hours for tracking information to appear on the USPS website.

Lost, Stolen, or Delayed Packages
Please track your package closely. Shacke is not responsible for lost or stolen shipments. Once a package is marked as delivered by USPS, we are unable to issue refunds or replacements. Packages may be left at your front door or another delivery location if no one is home at the time of delivery.

If your package is delayed, lost, or has a tracking issue, please contact USPS directly at 1-800-ASK-USPS.

Returned Packages
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, the original shipping cost will be deducted from your refund. The customer is responsible for any costs associated with the return.